ACCOUNT ISSUES

I requested in November 2014 to change my cellphone contract from a straight up 200 to a straight up top-up 200. Autopage changed my account to a top-up blackberry contract.<br> <br> The problem is that I don't own a BlackBerry and I am being charged way more than I'm supposed to pay. I have been phoning and complaining to Head office and the local branch since January 2015.<br> I phoned head office again on the 06/03/15 Ref 601574 and spoke to Yolanda, she promised me that it will be sorted out the next week.<br> <br> 16/03/2015-I spoke to Keisha, She promised me that she will escalate the matter to the manager and that I would receive feedback the same day. I did not receive feedback. I phoned again on the 17/03/2015 and spoke to Tshepo, he said that it will take 10 days, so I phoned again on the 27/03/2015 and spoke to Olwethu, he also said that he will escalate the matter to the manager and will get back to me on the 30/03/2015.<br> <br> I have phoned head office numerous times, but with no avail.<br> <br>