Account issues

i have phoned Autopage a few times with regards to a double debit and do not get any response with regards to this. i also changed my banking details in one of the branches, but my old account is still being used. i was debited on 24 januarie 2015, and again and the end of January, for the exact same amount. i also have not received any statements for autopage since beginning of december. none of your call centre agents can tell me what is going on, and everyone promises to get back to me, but nobody does. is this the kind of ****py service to expect in the future??