DG
DERICK G

1 reviews | Active since Oct 2012

09 Jul 2015, 20:19

Account DPP3235 cell no ***

<br> My Autopage contract ended last year, the account was paid at Menlyn branch as the cell number *** Account DPP3235 was closed and ported to be transferred to VODACOM. The cell number couldn't be ported and transferred if the final amount outstanding was not paid. and still I get calls all the time from AUTOPAGE about and outstanding amount. I have with every call received explained to the person the situation and they will make a note, only to find out when receiving the next call that no note was done on the system. In the Menlyn Branch the sales person gave me the full and final payment before porting the number. How is it possible that I got billed afterwards,and how can a number be ported without full payment of account.I had to wait for the contact to expire before I could move the number.This is such bad/*********** service from Autopage. Can this matter be sorted out now once and for all as I will not pay any further amounts that your billing department billing me. This contract does not belong to you anymore. I just received another sms with ref number ***

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Replies (1)
Autopage
Autopage's reply10 Jul 2015, 15:29
Official
Hello DERICK GRIESEL,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage