JR
Jana R

1 reviews | Active since May 2010

03 Sept 2015, 16:46

Account debited twice - I am not your customer!!!

I had a previous complaint regarding an invoice and debit order that you sent me for R 216 for July even though my contract was cancelled 28/07/2015. I finally, after how many weeks, received feedback from Patience Mtshali on 31 August. She said that the R 216 is correct because my account expired 15/07/2015 and the R 216 is for calls and data from 16/07/2015 - 27/07/2015 - WHAT?? when I phoned and emailed your call centre in June 2015 and enquired when my contact expiration date was they advised 28/07/2015?? Why didn't your agents inform me that the expiration date was 15/07/2015?? because I would have chosen the cancellation date to be the same?? This is your fault - I WANT MY MONEY BACK!<br> Then now I receive another invoice for September?? WHAT? If you do not return the money you have already debited from my account and if you debit this invoice for September I will lay a formal complaint against Autopage for ********ly putting through debit orders on my account.

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Replies (1)
Autopage
Autopage's reply04 Sept 2015, 13:15
Official
Hello reynekej,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage