AvdM
Albert van der Merwe

1 reviews | Active since Sept 2014

01 Jul 2015, 09:20

Account being locked

I got a new Smart-S sim only account from Autopage. Two days after I received the sim card I realized my CLIP was not activated nor any of the other services that I requested. After 3 phone calls and a call to the branch as well it finally got activated. Only to find the next morning a SMS from Autopage stating that my account has been suspended as I have reached my account limit of R3.39??? After a 40min phone call to the call center an *********** attendant told me that my account is now open and this should not happen again. A week later the same story with the same promises. This morning a again found the same old SMS on my phone stating that my account limit of R0.00 has been exceed!! I am at the point of finding another service provider as this is totally unacceptable. I can understand that Autopage sets a limit on the account as it is a new account, but R3? You have to be kidding me. I do not earn a salary of R50 a month. If this matter is not resolved I will get my lawyer involved and cancel this contract!!

0
Replies (1)
Autopage
Autopage's reply01 Jul 2015, 15:40
Official
Hello Allievdm,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,