EK
Elsie K

1 reviews | Active since Oct 2013

14 Dec 2015, 21:04

Account

Here by I want to understand why is so much needed before the 15/12/2015 according to the sms received today.<br> I quote the sms as we have received it:<br> Dear Autopage Client herewith a friendly reminder that your current invoice is R571.83 due on the 15th Please pay at Absa *** BR 537155 ref***. <br> <br> It all started in October 2015 when the debit order was stopped at the credit department of Altech Autopage and ever since there was a problem and the arrangement was made that the account will be paid on the 2nd of every month. I did not wanted to upgrade and the next moment I received a new phone so I decided to keep it and pay like the arrangement of the 2nd of every month. The beginning of December the phone was switched off (suspended) twice when I phoned they said it was wrongfully suspended. So now I need to know what we are going to do about this account.<br> <br> According to what I have printed now from your (my account) website due is R88.00 and not R571.83 I see that the payments that was made on the 2nd and the 27th of November you did receive. <br> <br> I see that the BIS is still on the invoice which she did cancel through the call center as well. She did info

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Replies (1)
Autopage
Autopage's reply15 Dec 2015, 13:48
Official
Hello Elsie1975,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage