Abuse by Altech Autopage

My name is Pule Moshoadiba residing in Pretoria and I have a challenge with Altech Autopage. Two years ago I took out a Cell C 3G contract with Nashua Mobile, the latter handed the contract mandate to Altech Autopage earlier 2015. Altech Autopage continued rendering me the services up until in May when I received an email confirming that I had just upgraded my account and took a new Galaxy S6 cellphone. <br> <br> When I went to enquire at Gezina Branch in Pretoria, it was discovered that someone used a **** ID book with a clear visible different picture to acquire the goods. The consultant by name of Zwelakhe Nhlapho also acknowledged that it was a fault on their part and he indicated that I have two options to exercise, either I terminate the contract or wait for the investigation to complete. I decided to terminate the contract. I have been trying to open an identity theft case with the SAPS without any success.<br> To date Altech Autopage has been debiting money from bank account, despite acknowledging the following:<br> 1. That a **** identity book was used to acquire goods in my name (*****)<br> 2. That I have cancelled the contract.<br> 3. That fault is on their part.<br> <br>