Absolutely poor service from Autopage

For the last 7 months I have had to contact Autopage every month for them to correct my data bundle. <br> This month Marco did not come back to me, he must also be sick of me calling every month!! So I logged a request on the 6th July with the help desk and got a reference 753702. I then called the help desk on 10th July, and was told this was escalated (new ref 761347) and I would hear from them in 8 hours. It's now 2 days later and the only thing I have heard from them is an email to say that ref 753702 has been closed.<br> In staying with the Autopage theme, I would like to cancel/close this account due to lack of poor/no service without paying the cancelation cost as I am apposed to paying penalties for poor service.<br> Please can someone contact me to terminate this account.