PP
Paul P

1 reviews | Active since Nov 2013

09 Jul 2015, 20:56

Absolutely disgusting Service...again and ongoing

OK, November 2014 i requested to cancel a service on my cell phone account, it was never done and i was billed for the next few months. I requested again and the consultant told me that it has been logged but not yet done....and still im being billed every month. About 3 months ago i visited the Greenstone branch and the consultant again stated that on the system it shows pending but it will be sorted and i will be refunded.....this never happened. After many calls to head office and to the branch no one could give me any idea of when this will be cancelled and when i will get my money back for the past 9 months that autopage has been *****ING my money.<br> <br> After no success and feedback i logged a call on this site thinking that someone will call me.<br> I logged the call on the 26th June, Autopage responded on the 29th June and stated that they will send me a email in response, well guess what and as usual NOTHING!!<br> <br> I do not want an email, i demand a call from TOP Management and not some one that cant even speak over the phone, i will be forced to go to social media and the newspapers in regards to the absolute shocking service. My ***

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Replies (1)
Autopage
Autopage's reply10 Jul 2015, 15:30
Official
Hello paulie0009,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage