ABSOLUTE help or service at all

I upgraded my contract with Altech Auto Page, which was quite pleasant. until I called them 4 days later to complain about my device not working properly. I have now been struggling to get answers and a new device out of them for almost 6 weeks. Firstly it was to get the unit reported as faulty which took almost 2 weeks after ME having to phone and complain on a daily basis as NO ONE came back to me, eventually a guy called me back made promises which were NEVER kept and up to today 4 weeks later I still haven't heard a word from him nor his promises. Another lady is trying to assist me but its been 2 days now and NO word from her either. What was asked of me when collecting the faulty device is now totally different. I am paying for a device which I don't have and it doesn't seem as if anyone at Altech Auto Page cares as long as you pay.....<br> I wanted to cancel my contract and rather go to another provider where I WILL get better service, I can't even do that cause NO ONE seems competent enough to assist.....WOW very nice customer retention.<br> <br> AND ON TOP OF ALL OF THAT WAS MY OTHER CONTRACT WITH ALTECH SUSPENDED FOR NO REASON AT ALL, NO ONE CAN GIVE ME AN EXPLANATION AS TO WHY