a manager unable to read a email thoroughly

<br> This unpleasant journey to resolve an ?query has been going on for 2 weeks now, with a manger and complaint officer and sadly is still not resolved.<br> <br> 2 Weeks back I contacted your call centre to request for possible settlement amt on both of my contracts which I renewed on the 30 July 2014? in order to upgrade sooner.<br> <br> But was told by 3 different agents that I apparently upgraded last year and was given 2 settlements. After dispute regarding the year that the upgrade were done, the agent from collections advised that I must provide proof of the upgrade?.<br> <br> I've ask Lebelang ? and Harsanah to assist which ended up in back and forth emails with still no resolution.<br> <br> Lebalang just don't care to pay any attention to detail nor read a email thoroughly, so today once again I send them both an email requesting her manager to contact me? in order to move over to prepaid once the xontracts expired. But still have no straight answer, as I longer want to do business due to their poor service delivery.<br> ?<br> So can Lebalang Tema's manager contact me A.S?.A.P to resolve this matter as a matter of URGENCY!!!