7 weeks still no feedback

After 7 weeks I still have no answers from Autopgae with regards to incorrect billing. In fact, a consultant contacted me 4 weeks ago, confirming that the credit will go throught. The credit did not appear on my end April invoice, and with weekly follow ups since beginning of May, my query is just being excalated, no one is aware of the consultant confirming the credit. I can't wait for my contract to expire at Autopage, as I will not continue my almost 15 years of being a client with Autopage. Your service is pathetic!!!