6WEEKS LATER AND MY PHONE IS STILL NOT FIXED

I submitted my cellphone for repairs on 6 July 2015 at the Autopage Randburg branch.<br> I was told that it would take anything between 4-6 weeks.<br> <br> Over this period, i emailed and called for status updates and was given the same response - it takes 4-6weeks.<br> I called on Monday, 17/08 and was told to call at the end of the week, today, which is the end of 6 weeks, if not more.<br> I am then told, today, by the customer care consultant (Keneilwe) that the outsourced repair company submitted an insurance claim yesterday, which has not been approved AND therefore my phone has not been fixed, more than six weeks later. Why is this my problem? Why is my phone not ready? <br> <br> I am told to call insurance myself to get the quote approved - WHAT UTTER NONSENSE!!! This in my opinion is a breach of contract. I have nothing to with internal processes and how dare Autopage tell me to speak to the insurance unit!!!!<br> <br> Why does Autopage commit to a repair period which they cannot keep? This is unprofessional - if my phone is not fixed and ready for collection / delivery by Monday, 24/08 I demand a new phone. i have been more than patient and will not accept this kind of service.<br> <br> Disgruntled client!