6 Weeks and no phone upgrade

6 weeks ago I called the Head Office to find out if I was due a phone upgrade. I was told that I was and was asked which phone would I would like. I asked for an iPhone 6 16GB in grey. I was told that it was a good choice as stock would be available in the next 3 working days. 4 weeks later, no phone and I had heard nothing from Autopage. I called and was told that the stock did arrive but was not allocated to my order. I asked the representative to give me an honest timeline on when I could expect the phone. I said that if she told me it would take 2 months I wouldn't mind as long as the time frame was correct. She said no later then 2 weeks. 2 weeks has come and gone. I called Head Office again. Firstly, I was told that they have no stock. Then I was told they probably had the phone in gold and asked if I would take that. I then said at this point I don't care about the colour. Then I was told sorry there is no stock available in gold either. The called ended with me being told they will contact me when stock is available but could not give me a time frame. If that is the service I should expect, I foresee a change of service provider in my future.