6 months now and still nothing done.

Well this started in March when I requested my contract that had expired be cancelled - well its September and still nothing has been finalised !!! Over and above that I have never received a single invoice from Autopage (my account was previously with Nashua mobile), they simply just debit my account each month. I called the call centre on the 31st August again & requested duplicate invoices from Tshireletso needless to say I received no feedback from them, I also asked her to provide me with feedback regarding my queries logged (ref no: 634023 & 805238) - again I received no feedback. The queries logged were simple in nature (A) why has my contract not been cancelled after I had logged a cancellation request in March , (B) refund of premiums as they kept on deducting from my account after the contract was meant to be cancelled (I should not be penalised for there in-efficiency to execute a simple request). Well six months later and still no luck - I have also logged a complaint on Hello Peter each week - to which I get the same automated response: \thank you for your request - we will be contacting you shortly"- six months later and I'm yet to get a phone call?"""