5 weeks of contract - no service

I signed a new contract with Autopage 5 weeks ago. I received my phone within 2 days, but it hasn't worked for a single day and my number hasn't been ported. I have had innumerable conversations with Prince, who is desperate to help me, but it doesn't appear that anyone else at Autopage cares one bit. They have promised me a refund of my first month's contract payment over a week ago. I'm going to request my bank to pull back this debit order because they haven't supp**** these services. I am appalled/