KM
Kroshlen M

1 reviews | Active since Aug 2010

31 Mar 2015, 07:41

5 WEEKS LATE AND NUMBER NOT PORTED

Our company recently moved our corporate cell phone account from Altech Autopage to Vodacom. It has been six weeks and Altech refuses to move the account and cannot provide us with any concrete feedback or commitment date on when this will be done. They now agreed to issue me as a temporary meaure, with a microsim on the 26 March 2015 which also is not activated - we were told that this would take two hours. <br> <br> I am quite perturbed by the extremely poor service that I have been experiencing from you and your company. <br> <br> This number was supposed to be ported to Vodacom six weeks ago (17/02/2015)and you guys have not been able to do this. <br> <br> Now Kenneth our IT Guy is accommodating your inefficiency by arranging for the issue of a micro sim to allow me to use another device and you guys cannot get this right since last Thursday. <br> <br> This is affecting my business significantly as my current handset freezes, the LCD is not responsive and the phone constantly reboots . <br> <br> I want to know what the issue is with porting this number - I cannot help but see this as a deliberate and malicious attempt by Autopage to retain my account and continue charging me exorbitant fees for this bad service <br>

0
Replies (1)
Autopage
Autopage's reply31 Mar 2015, 15:08
Official
Hello moodleks,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage