5 weeks and waiting

On 21 january 2015 I phoned the call centre to enquire why the R100 free airtime due to my account was not allocated during the last month . I spoke to Kyle Botha who agreed that this was the case and told me I would get a response within 5 working days ....2 weeks later no response so phoned again on 3 February , told it would be dealt with , given reference number 573535 and received an sms 2 days later verifying that my query was being dealt with .... another 3 weeks and no response , so phoned AGAIN asked to speak to a supervisor and told he was busy and \Will get back to me "..... 7 hours and waiting ! <br> I have also not received a February electronic invoice???? so do not know if free airtime has been allocated this last month . <br> Is this vaguely acceptable service ? 5 weeks and not a word ????<br> As far as I understand it I have been overcharged and Autopage is in braech of contract . <br> PLEASE attend to my query and rectify the situation . Some feedback would really be appreciated ."""