4 months and still no reply to my emails

I sent my first report on the 08/05/15 13:47 and got a reply from Marco on the 19/05/15 saying he had checked it out the data had been used please make payment arrangements. I emailed back twice to let him know that they need to supply me with my contract details as there was suppose to be 2 Gigs of data avail and then they should have cut it off. I still have not received this from them. In order to sort it out I had offered to pay for the 20 Gigs that they are charging me but at a reasonable rate not at R850.00 per gig. I did this because there are 2 lines and they have cut off both even though I have continued to pay the one in full. This line is a business line and my husband has lost quite a bit of business due to this. I am having to pay for a new no in order to keep his business going as well as the line that was cut. Well I decided not to pay it this month and have received an email to say that my service has been suspend - you did that 4 months ago?? Try sending me an email that will assist in sorting this problem out not one that highlights the obvious. Looking at the amount of Complaints Autopage get its amazing anyone considers upgrading/new contacts with you.