3rd Complaint - Froaml ICASA complaint logged

Stay away from this company if you're thinking of joining them - glad I left! But, despite us leaving them more than a year ago they're still had the audacity to inconvenience us by giving my wife's cell number to another customer of theirs. You can read my two previous reports here on HP for the detail. I've now been holding on in the call centre for 42 min (speaking to Simphiwe) and there is not a manager in sight to handle my query. They (Jason) called me once to say it would be resolved the next day which was last week. The next day nothing had been resolved so I called back on the number Jason gave me.. To date (I've called that number at least 10 times) nobody answers it so he knew what he was doing when he gave me that useless number. I eventually managed to speak to Imtiaz Haroun (team leader) on Monday past and he assured me he would tackle this issue and get back to me. Its Thursday today and I've heard nothing despite me leaving messages on his personal voice-mail from the number he provided me. I have no energy left. ICASA take 14 days to respond to the complaint logged so I guess they are my only hope now as I have 5 days to go. ICASA ***/15