34 Days no response

On 18 November I phoned Autopage as I received a message my data had run out. I asked for a 2 Gig package to be added. When asked once off or recurring I decided recurring as I add data every month. I continued receiving the data message and again phoned Autopage. Their attitude was disgusting. I was asked if I did not know that I would only get the data from 1 Dec...NO I DID NOT. WHY WOULD I HAVE TAKEN THE 2GIG IF I NEEDED IT IMMEDIATELY. I take exception to the fact that this was not communicated to me. I queried this and said that I my 2GB backdated to the date I bought it and was given a reference number 951785 and told they would get back to me - 34 days - NOTHING! This month I have huge data costs due to your staffs negligence( R2000 more than my average spend!!) On trying to get an answer I sent sent by lady 1 to customers services, CS indicated they had escalated query and I needed to make a note at credit control as my debit order did not go through due to the excessive amount. They would not help me and sent me back to CS who tried to tell me I pay in Dec for October usage.After a disagreement she then put me on hold till I could no longer hold...still no feedback!!!