3 different stories

This is the only way that someone will phone me back for a change and hopefully get something sorted out!<br> On the 5th of April, I got an sms saying that I had run out of data, on the 7 April 2015, I logged into my account and noticed a charge of R1200 at 12:00 on 05/04 - apparently during 18 minutes, I had used over 2gigs of data.<br> I phoned autopage to query and was told by Evans that I needed to fill in a URL Request form which he would send me - I didn't receive it. On the 17th I phoned autopage again and spoke to Luzuko who sent me the URL request form - I then sent it back. He told me that I should receive feedback in 2 to 72 hours.<br> TODAY, 23 April, I still have not received any feedback - I phoned AGAIN and spoke to Neo who said that usually URL requests take up to 8 weeks or longer. WHAT happened to 2-72 hours. I am now sitting on a bill of over R3000 for next month and nobody can tell me why.<br> Please would someone get back to me - Neo could not put me through to a supervisor or a manager because they were in a meeting and apparently they can't tell them to phone a customer back for whatever reason.<br> For the 2nd time this year - I am having issues with your company!