2nd Complaint and no action

I am blown away on how Autopage treats their long standing customers. After a queried a R7000 data base charge they sent me my itemised bill which reflected R640. They agreed that it's wrong but they would have to go to vodacom and get the report from them. I made an arrangement with their accounts division to carry on paying my monthly charges until they receive the report from Vodacom. In the interim my phone kept getting disconnected every week and every week I had to call and explain the situation and then they would reconnect me. On monday the 9th November my phone got disconnected , my husband called them and they told him they will not reconnect me again as they have received the report from Vodacom. No warning , no feedback from Autopage they haven't sent the report or billing and after two frustrating e-mails to and from Trudy Nero she again has not sent me the updated invoice and the itemised bill/report from vodacom. My phone is still disconnected. She keeps repeating I need to make two payments over two months otherwise they WILL not reconnect me. I am BLOWN away by this treatment. Is this how you treat your long term customers AUTOPAGE ??? I can't believe it !