2nd Complain - No action!!

Kindly be advised that the cancellation has been loaded it will go through anytime between the 10/12/2015 and 14/12/2015. Please remember to use any airtime or data available before these dates as it will be forfeited. The last billing will be the invoice dated 17/12/2015 with the credit from the 14/12/2015 to 17/12/2015 as you pay in advance for the monthly charges.<br> Should you have any further enquires do not hesitate to contact us on ***.<br> Regards <br> Patience Mtshali <br> Online Specialist <br> <br> This is the email I received and guess what my contract has still not been cancelled. So they're fast to want your money but to cancel the contract you must ask and ask again!<br> I want this sorted out!!!