2 weeks to provide data usage breakdown

A debit order has been collected in excess of R6500 more than my average monthly bill, <br> When calling the customer service centre to request an itemised data usage breakdown ( it is unavailable on my account online ) <br> I was told it can take up to 2 weeks as it has to come from the network.<br> Surely in this day and age a company that works directly with data has immediate access to customer information when required.<br> I am well and truly stuck in the middle - as should I return the debit whilst I am querying this exhorbitant amount, will my service be cut off......? <br> Please can someone from Autopage step in and assist.<br> It will be most greatly appreciated.