1 reviews | Active since May 2015
2 weeks later and I still can't use my phone!
2 weeks ago I renewed my contract, changing from Cell C to MTN. I signed paperwork, paid & received my phone. The porting went through 3 days later (Wed, 13/05) & my Cell C sim ceased to function. I inserted my MTN sim & found it be RICA barred. I contacted my local Autopage & alerted them to the situation that day. They told me to wait 2-24hrs for the sim to be activated. On 14/05 I called them back as the sim remained barred. I was told that they would check the problem & call me back. I didnt receive any further communication until I followed up with them again on the 15th, & again I was told to wait 24 hrs. This cycle continued on the 16th, 18th & 19th. Utterly unsatisfied with the lack of response I called Autopage customer care on the 20th & was told that everything was active & I must wait 2-24hrs. When it still wasn't working I called them back again, twice on the 21st, & 4 times on the 22nd. After being passed from pillar to post & with no resolution in sight, I went to a different Autopage branch to resolve the problem in person (23rd - today). There I was told that nothing could be done & have to wait. I still cant use my phone. Refs for the calls can be provided on req.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
