2 months to change contract name. Acceptable?

I have been trying to move my contract from my mom's name into my name. Mission Impossible. <br> <br> After completing all the required documentation, I personally hand the documents in at the Canal Walk branch to ensure that I have everything that they need. The consultant ensures me that I have everything. <br> <br> I have to wait 30 days for Autopage to process. Before the 30 days is over I receive about 4 calls from different call centre staff to convince me to upgrade my account. I explain my situation, and ask them to assist. They promise to follow-up, and NOT ONE of them calls me back. <br> <br> After 30 days, I contact the Canal Walk branch. They are still waiting for the system to process the documentation. They will let me know once it's processed. <br> <br> 45 days later I call again just to be informed that there are some documentation outstanding. <br> I send them the outstanding documents, they confirm that its acceptable. <br> <br> 4 days later I receive an email from Autopage. They are requesting a bank statement with: \proper bank statements that has account name"<br> <br> I've sent this"