1 week later with no response

Last week Friday my data expired with only 500Mg - When I did my upgrade I took up to 3G. <br> I was waked with a 6.5k bill last month and then decided to take a cap on my phone. when my cap kicked in only using 500mg I called the call center and ended up speaking to Gideon who was kind enough to phone me at 8:30 at night to tell me only what he had told me earlier. That I do not have 3G but only 500Mg activated which we where on the phone for an hour about. I told him to pull the upgrade call which he could only do that Monday. Monday come and went, Tuesday I called to speak to him, left a message and then nothing again. Thursday when I phoned after leaving a message and still not hearing from him again, an agent got hold of him and he advised he will get back to me when he is done with ALL his work. \his words". I am still waiting for that call. So while there is no response I just have to sit around with no access to my phone and my money being ****** by Autopage. How long does it take to pull a call or just an update???"""