*** - Reconcilliation of account

Hi, After putting my compliant on Hellopeter.com on 26 March 15.I got a call from Sifiso Mlangeni.We had discussed a few credits that Autopage would pass on my account.I asked for a recon, still never received it. However the issue with the device charge still remains an issue.Who would know about an account than the person that took it out.My account was migrated from Nashua Mobile who are no longer in operation to Autopage.Before my upgrade I paid a device fee of R70 for the Xbox 360 that came with the contract.When I upgraded in October I was told by Nashua that October was the last month I pay the device fee of R70 and then I will pay only R50 for the new Blackberry that came on the upgrade contract.Which made sense.Since Autopage took over they are charging me for both the old contract and the new upgrade R105.Which is not correct!!! I have sent them all the proofs of my previous bills before the upgrade and after.To date they are not charging the correct device fee which is R50 only. How many times must I explain this to them.Also when Sifiso spoke to me 26/03/15 I requested that he deactivate the BIS, which still has not been done.my line is still suspended.