You left a woman stranded today, AA! Answer your Emergency services line!

This morning my mother realized that she had a flat tyre whilst driving on the N2. She phoned me and asked if I could phone AA as she was trying to drive to a safe location to empty her boot and attempt to change the tyre on her own until someone from AA arrived. She has been a loyal AA customer for many, many years and has had no reason to doubt their services.

Therefore, I immediately phoned the Emergency Rescue Services number in order to dispatch a mechanic/ technician to her. I have been on the phone waiting for someone to answer for 15 min... This is totally unacceptable! What about the word 'Emergency' don't you understand? A woman was stranded on the highway, on her own, with no family members to help. We pay you for a service! You had better start answering your phone so that you can provide that service.