Worst service ever solution is to cancel this insurance

<p>On the 15th February I logged a complaint for wrong debit date. You debited my account on the 14th and I only get paid on the 15th. The bank charged me R100 for bounced debit order. I received a call from Leon Swartz who promised that a refund will be processed I should get it by Friday the 17th and that nevr happened. Again on the 25th February you made an attempts to debit my account, again I was charged R100 because there ws no money on the account and I had already paid you via EFT. So now I have paid R200 for your incompetence and again you ruined my profile as now I am going to be registered as a BAD PAYER. I need answers, who is going to rectify my profile?????? and I need my R200 back. This needs to be reported to the Ombudsman so you can do the right thing! I am busy doing insurance quotations because I cant stand this, my roecord is BAD because of your negligence!! </p>