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vinod N

1 reviews | Active since May 2015

21 Mar 2016, 13:19

Worst service

Hi guys to those of ull that had AA car insurance unfortunately Auto and General has taken over, why I say Unfortunately is because I just experience a problem with my car lucky it was at home so I phoned auto and General on *** and spoke to Nadine who informed me that they don't send out mechanics if your car is at home. What a joke you can only call them if you are stuck on the road. You can expect a phone call from me as well as most of my friends and family for cancellation, I am also looking forward to writing an article in the local tabloid, people must know that they are getting **********. P.S when I was with AA insurance I had no problems at all. AA insurance was one of the best.

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Replies (1)
Automobile Association
Automobile Association's reply29 Jun 2016, 10:39
Official

Dear Vinod

Thank you for submitting your complaint.

The AA enjoyed a six year relationship with Auto & General Insurance as the underwriter of Insurance driven by the AA policies. This relationship came to an end at the end of June 2015, and all AA policyholders were sent a communication advising them that their policy will be transitioned to the Auto & General Insurance brand from 1 July 2015.

The revised Insurance Driven by the AA product offering was launched in June 2016.

Should you require any further information, or have any questions regarding your cover or benefits from Auto & General, please contact them on ***. In addition please feel free to raise your complaint directly with them.

Kind regards

The Insurance Driven by the AA Team
www.aainsured.co.za