SM
Sizani M

1 reviews | Active since Jan 2012

28 Apr 2015, 11:57

Why are debit orders still going through?

Again, my cries remain ignored. I have absolutely no issue with writing to Hellopeter until I get my refund. Last year, I enquired about a cancellation for my advantage plus membership and was told that I will need to carry on paying R148 (which was what was stipulated in my 'online' contract. After refusing to change my banking details, AA finally consent to changing MY banking details and clearly notify me that they will NOT be held responsible for charges incurred (Even though I had notified them of banking deets change weeks before end of the month) My last debit order should have gone through end of March for April. However, a debit order for R158 had gone off this month (April). Now, I am really fed up with your services. Can I have my refund please. I have sent Delores and Leandri an email and none of them has responded. I will go to the ombudsman if I have to. And while you conjure up a soppy excuse, please remove me data from your stupid mailing lists.<br> <br>

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Replies (1)
Automobile Association
Automobile Association's reply28 Apr 2015, 13:01
Official
Hello Mimi89,

Thank you for your feedback.

We will investigate the matter and respond to you at the soonest.

Sincerely

AA Service Recovery Team