DS
Duane S
1 reviews | Active since Nov 2016
26 Feb 2025, 06:52
What a shocker.
Last year I cancelled my AA subscriptions and they still took another R175 in November 2024. Were very hesitant to cancel my subscription. Emailed again to confirm cancellation and refund. Got an email that the person is currently on leave and would be sorted out on her return. Not deduction was made for December 2024 so I assumed that it had been rectified. Just got a deduction for R186 for February 2025. Please rectify immediately and refund R360. My id is ***. If not done I will be laying a charge of theft against the CEO of AA.
Helpful (0)
Replies (3)0
Replies (3)
Automobile Association's replyOfficial
26 Feb 2025, 08:10Good day Duane
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated deductions from your account despite your cancellation request.We take your concerns seriously, and one of our AA consultants will be in touch with you shortly to resolve this matter and ensure that the necessary actions are taken to rectify the situation.
Kindly allow us the opportunity to address this matter as quickly as possible. We appreciate your patience and understanding.
Kind regards,
AA Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated deductions from your account despite your cancellation request.We take your concerns seriously, and one of our AA consultants will be in touch with you shortly to resolve this matter and ensure that the necessary actions are taken to rectify the situation.
Kindly allow us the opportunity to address this matter as quickly as possible. We appreciate your patience and understanding.
Kind regards,
AA Team
Automobile Association's reply26 Feb 2025, 08:10
Official
Good day Duane
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated deductions from your account despite your cancellation request.We take your concerns seriously, and one of our AA consultants will be in touch with you shortly to resolve this matter and ensure that the necessary actions are taken to rectify the situation.
Kindly allow us the opportunity to address this matter as quickly as possible. We appreciate your patience and understanding.
Kind regards,
AA Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated deductions from your account despite your cancellation request.We take your concerns seriously, and one of our AA consultants will be in touch with you shortly to resolve this matter and ensure that the necessary actions are taken to rectify the situation.
Kindly allow us the opportunity to address this matter as quickly as possible. We appreciate your patience and understanding.
Kind regards,
AA Team
DS
Duane S's updateReviewer Update
01 Mar 2025, 06:22Thanks. The issue appears to be resolved, just waiting for the money. It amazes me that when you owe a company money you must pay immediately but when they owe you they can take as long as they want. DOJ needs to take a serious stand on this.
DS
Duane S's update01 Mar 2025, 06:22
Reviewer Update
Thanks. The issue appears to be resolved, just waiting for the money. It amazes me that when you owe a company money you must pay immediately but when they owe you they can take as long as they want. DOJ needs to take a serious stand on this.
Automobile Association's replyOfficial
04 Mar 2025, 11:01Dear Duane
We completely understand your frustration regarding the timing of payments, and we sincerely apologize for any inconvenience this has caused you. Your feedback is important, and we want to assure you that we are taking your concern seriously.
We truly value your patience and appreciate your understanding. Rest assured; we are doing everything in our power to expedite the process.If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The AA Team
We completely understand your frustration regarding the timing of payments, and we sincerely apologize for any inconvenience this has caused you. Your feedback is important, and we want to assure you that we are taking your concern seriously.
We truly value your patience and appreciate your understanding. Rest assured; we are doing everything in our power to expedite the process.If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The AA Team
Automobile Association's reply04 Mar 2025, 11:01
Official
Dear Duane
We completely understand your frustration regarding the timing of payments, and we sincerely apologize for any inconvenience this has caused you. Your feedback is important, and we want to assure you that we are taking your concern seriously.
We truly value your patience and appreciate your understanding. Rest assured; we are doing everything in our power to expedite the process.If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The AA Team
We completely understand your frustration regarding the timing of payments, and we sincerely apologize for any inconvenience this has caused you. Your feedback is important, and we want to assure you that we are taking your concern seriously.
We truly value your patience and appreciate your understanding. Rest assured; we are doing everything in our power to expedite the process.If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The AA Team