Very bad service

Good day. I called in today looking for assist. I was told they can't assist. There's no-one to assist I'm too far. I called in at six pm. Did a follow up call at 18:45. Spoke to lady who transfer me to other lady. Both ladies not willing to help me. Promised to phone no one phoned me. From 6pm until 21:30pm. Only got feedback that they can't help me. This guy said will help me tomorrow morning. When I took this I was told its 24 hours helping. I'm so disappointed on the service I got today. AA does not care about their clients. They didnt care about my safety. What a service????