SR
Sanet R

1 reviews | Active since Mar 2018

15 Sept 2018, 14:52

Vehicle damaged while at Auto Body Repairer and not repaired satisfactorily. Insurance Company not resolving the matters.

Car Insured through AA, after accident, the vehicle was booked in at one of their selected auto body repairers. Vehicle came back and body paint was damaged in other areas as well not repaired satisfactorily. Worst service received from both parties, repair company and insurance company. I want my vehicle repaired back to the condition it was in before the accident. If no feedback in 2 working days, the complaint will be sent to the Ombudsman and taken further. Not negotiable and totally unacceptable.

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Replies (2)
Automobile Association
Automobile Association's reply17 Sept 2018, 07:12
Official

Good day

On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
The AA Team

Automobile Association
Automobile Association's reply19 Sept 2018, 10:51
Official

Good day

Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We hereby confirm your complaint is on the processes of been resolved.

Please feel free to contact the AA should you require any assistance.

Kind Regards
The AA Team