Unprofessional Act

I am a member of the AA since 2007, and ever since I had a terrible experience. I have selected my debit order to go off on the 1st of each month, but since the AA had decided that the date I selected is not suitable for me, they have changed the debit date to the 15th without discussing changes with me. That’s unprofessional.

I get paid on the 28th and the reason why I selected the 1st is that It will be convenient for both myself and the AA.

The AA had no right to change my debit date without discussing with me. I called them several times to complain and the they told me that it is the system and they will attend to the root cause of the problem.

By the look of things, the AA is actually did not attend to the problem cause the fault keep on occurring. The AA must sort out their system because it is impacting negatively on my account status.

I have to always pay bank charges because they cannot manage their own system. I will be sending all bank charges to the AA if that’s what it takes. I cannot pay unnecessary costs because the AA cannot manage their own system. They must start acting professionally and manage their system in a professional way.

I expect the AA to act professionally in this regard.

Regards

K Khoza