They do not respond to emails sent to their email addresses.

<p>I have already emailed the AA THREE times about this matter and I have not received any response from them yet.</p> <p> </p> <p>On May 31, I renewed my membership online, via the AA's website. I also paid online, using my MasterCard.</p> <p>However, after I had submitted all the details of my MasterCard, there was a message on the computer screen saying that the transaction had timed out. I was taken back to the first step of membership renewals. I typed in all my details again. The second time, the payment went through and I received a confirmation email from the AA.</p> <p> </p> <p>However, according to my bank statement, the payment did actually go through the first time. Therefore, the R990 fee was paid twice! In total, your website made me pay R1980. </p> <p> </p> <p>When I noticed this on May 31, I immediately sent an email to the AA. No response.</p> <p> </p> <p>I emailed them again the next day (June 1). (I sent the email to two different addresses provided on the AA's website.) No response.</p> <p> </p> <p>Today, I emailed them again. I really want to get the extra money I paid back, so now I'm taking to hellopeter.</p> <p> </p> <p>Could you please refund me R990?</p> <p> </p> <p> </p> <p> </p> <p> </p>