The AA - will i ever hear from you??

<p>So this is my last resort. I have been a member of the AA for many years but the one time i have had to use them i am dismayed by their lack of customer service. </p> <p> </p> <p>I also need to say i have emailed and telephoned them regularly over the last TWO weeks and not once as any one returned my call or emails - despite im told my concerns being logged.</p> <p> </p> <p>So 2 weeks ago my car broke down. An AA technician came out and ascertained it was the petrol pump and that i needed a tow. A second technician came an hour or so later and whilst attaching my car to the tow truck s****ped the bottom of the bumper hard enough that my front grill broke off. I have a neutral witness that testifies the same thing. The tow technician then told me that i could just glue it and no one would know.</p> <p> </p> <p>When i refused he called his supervisor who came out. The supervisor clearly explained to the driver how through catching the bottom of the bumper the grill would have broken. To my shock the driver then claimed it must have been broken before as there was no evidence of clips.</p> <p> </p> <p>I researched this and there are no clips that would be visible. The bit broken off is still in the grill.</p> <p> </p> <p>I was told they would be in touch to resolve this concern and i am still waiting. Two weeks later. I was told they were having technical problems - that have lasted 2 weeks?</p> <p> </p> <p>I have a quote to fix the grill - R1500 - i dont have this money!!! I belong to the AA as i believed them to be a safe and reliable service but 2 weeks without any commmunication is shocking and unacceptable.</p> <p> </p> <p>I wonder if me writing on hello peter will get a response?</p> <p> </p> <p>Assistance and resolution is required urgently.</p> <p> </p> <p>Come on AA - dont let us down.</p> <p> </p> <p>Claire Hochstadter</p>