MC
Mariska C

1 reviews | Active since Dec 2024

25 Oct 2018, 09:25

The AA membership department is unrealiable so how can it assist me in an emergency

For the third year in a row, the AA is unable to properly process my membership renewal AFTER I already paid by credit card on 8 October, 16 whole days before due date. Every year I have to call the AA back to sort out the fact that I have already paid, then the records are searched and my status is updated as "Paid". Do you have no competent systems and registration department? Today I received a call, reference ********** 71 from the AA indicating that my membership has expired and I must pay. How can I trust this organization to have my correct status on the system when I call with a roadside emergency? I PAID 17 DAYS AGO ALREADY!!!!!!!!! No more useless phonecalls, email janmconradie at gmail dot com, member ********** 71.

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Replies (1)
Automobile Association
Automobile Association's reply25 Oct 2018, 11:37
Official

Good day

On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
The AA Team