The AA - Gone missing when you need assistance.

I had a family membership and pay the AA R595pm. (R7000pa) On Sunday morning my vehicle broke down while on a weekend break in Clarens. I phoned the AA. They arranged for Blackmans towing Service in Bethlehem to collect the vehicle, store overnight and deliver to Toyota on Monday morning. Good 5 star service from them) I asked for a car rental in order to get back to Jhb. That is when the nightmare service began. No-one called me. Around 11h00 I received a call asking if my vehicle had been collected. I advised that I had still not been contact by a car rental agent as promised. I then received a call from the AA call centre to read out the t&C's:- small car, 200 free km's and the car must be returned to the depot where it is collected the next day. WHAT IDIOT AT AA came up with this? Roadside assistance (ha,ha) I must drive to Jhb, (350km's), get someone to follow me, drive back to Bethlehem to hand the car back, then drive back to Jhb. Mr CEO you should be FIRED! That is the stupidest T&C ever written by anyone, anywhere! As the AA had left it so late before assisting me to get back home , I then asked to for accommodation ( I am 66 and get very sleepy in the afternoon, so I avoid driving late in the day) NO - you can either have accommodation or a rental car. AA- so much for caring about my welfare, safety and wellbeing. and the AA will pay R320 pp for a guest house. Where can you stay for that price? Another idiot added that T&C -let he/she go and find a hovel and stay in it for 1 night. In Bethlehem, there are no rental agencies open on a Sunday, and Mon morning, there were no cars available in the only 2 agencies in town. I had to borrow a car from the guest house we stayed in and sent it back with a driver on Tuesday. He came back in a taxi. In the end, I paid for my accommodation myself, and got myself back to Jhb on my own. AA- you are an absolute disgrace, driven by profit- and poor suckers (Sa motorists)-keep sending the AA their lovely profitable annuity income ! I have cancelled by membership and will utilise the service available from my Insurance company. Postscript On Monday I was received a message(12;40pm) and asked to rate their service. I gave them 0. An automated reply came back to say that a service operator would contact me to UNDERSTAND my CONCERNS????????. Later that day I received a survey to complete gave the 0 / 10. It is Thursday afternoon and NO-ONE has contacted me. THAT IS HOW MUCH THE AA CARES ABOUT THEIR CUSTOMERS.