Terrible service from AA

I pay an annual fee of about 2400 to the AA. I called them on Friday to schedule a pick up for my car at 9 am on Monday morning. I receive a call from the two truck company on Friday telling me they lost and cannot find my house. I told them they were not supposed to come as the pick up was scheduled for Monday morning at 9am. I called them on Monday at 9.22 am and told them nobody arrived. I rescheduled for Monday at 2pm. I called them at 2.15 pm and the assistant told me the morning schedule was cancelled. She was totally *********** and I asked to speak to a manager. Ten minutes later I ended the call as I was frustrated of waiting for a manager. We as clients have to pay for all these inefficiencies like sending a tow truck out at the wrong time additional time on calls etc. This is terrible service