TAKING MY MONEY MONTHLY BUT I GET TOLD SUBSCRIPTION LAPSED 2009 BUT I USED THEM 2015 DEC

<p>I HAVE BEEN A MEMBER OF THE AA FOR MANY YEARS. YESTERDAY I PHONED IN TO ASK HELP AND A LADY CONFIRMED MY DETAILS. I GOT CUT OFF AND PHONED BACK JUST FOR ANOTHER AGENT TO BE TOLD MY MEMBERSHIP LAPSED IN 2009 ALREADY. I TRIED TO REASON WITH HIM BUT HE WAS ADOMANT THAT I CANNOT GET HELP SO HE TRANSFERRED ME TO HIS SUPERVISOR WHO CONFIRMED THAT I NO LONGER HAVE MEMBERSHIP BUT UNDER THE CIRCOMSTANCES HE HELPED BUT WANTED TO KNOW IF I HAVE PROOF OF PAYMENT, LUCKELY I HAD THAT AND GAVE HIM THE DETAILS. ITS RAINING , ITS WET AND 2 OLD PEOPLE ARE STUCK IN A BROKEN VEHICKLE NEXT TO THE ROAD IN FRONT OF A LOCATION/SQATERCAMP AND I HAVE TO PRODUCE PROOF OF PAYMENT. REALLY?????????????????????</p>