ZL
Ziona L

1 reviews | Active since Nov 2013

01 Nov 2019, 13:45

Superquick does not stick to its promises

16 March 2018 Joe Hamman from Superquick sent a driver to collect my car to take it and replace the flat battery. Joe told me that was a service provided. 21 May 2019 I had a flat battery I was stuck at the children's nursery school. Called superquick who didn't have a driver to assist. No option. Called AA.new battery R1200 plus I paid for the s**** R290 to take to superquick for testing. Test showed dud battery. Was offered a replacement. I had bought a new battery and there was no point in taking a battery which I was told has a 3 month shelf life. Joe called when I was on my way home. Said he would make a plan. Never heard from him. Went to small claims court who said I have to give superquick 30 days in which to refund me. Before I do that I am asking help peter to assist. If I am not successful I will then deliver a letter to superquick and proceed with small claims court.

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Replies (1)
Automobile Association
Automobile Association's reply01 Nov 2019, 14:33
Official
 Good day Ziona
 
 We are sorry to hear about the experienced with us. 
 We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team