Still waiting for a R1895 refund 2 months later...

In December 2018, I had a puncture while alone on the side of a freeway. Knowing I had AA cover till 31 Dec 2018, I contacted AA to assist. I called through only to be told I had no cover and needed to pay R2090 on the spot.

Worried for my safety, I quickly gave my credit card details to the operator and a vehicle was then despatched to me. Later that week, I contacted the AA to ask why I had been asked to pay twice in that year and I was told it was an error.

I was advised I would be refunded within 14 working days (which would have been early January 2019). Fast forward to 28 Feb 2019, and only R195 has been refunded. I have sent about 10 emails, called the call centre about 3 times and been told that the refund was processed.

Service is PATHETIC! Absolutely digusting. Being a client for over 20 yrs, I have cancelled my membership and will not use the service again. Two months later, and I am STILL WAITING FOR MY REFUND OF R1895.

The operator who helped me in Dec 2019 made an error that I am still trying to rectify 2 months later. Complete lack of customer service. Maybe Hellopeter will have more of an impact than my numerous emails and phone calls.