SICK OF THIER SERVICE!!!

Item: Automobile Association
Rating: 1
Author: lucilleheslop L

I have been having endless problems with AA with regards to billing, so eventually I called them and cancelled my contact. today I see they are still trying to deduct from my account. now what ****es me off is that there is no money in that account so when they try to deduct I have to pay penalty fees because there was no money. they have done this before for my older account and I ended up paying 500 in penalty fees and now they doing this again. what the hell!!!! do they not take instruction well?

Helpful (0)

Replies (5)

Automobile Association's replyOfficial

18 Oct 2017, 12:46

Dear Ms Minnie

Thank you for contacting the AA and for raising your concerns with us.

We will investigate your concerns. Feedback will be provided as soon as possible.

Please accept our apologies for the inconvenience caused.

Regards

The AA team

Automobile Association's reply18 Oct 2017, 12:46

Official

Dear Ms Minnie

Thank you for contacting the AA and for raising your concerns with us.

We will investigate your concerns. Feedback will be provided as soon as possible.

Please accept our apologies for the inconvenience caused.

Regards

The AA team

lucilleheslop L's updateReviewer Update

23 Oct 2017, 11:46

Good day please note a lady from your department did call me but her feedback was irrelevant and she made me hold for like 20 minutes so I had to cut the call, she asked me to send my back statement to an email address so you guys could pay the build up fee deducted but gave me no email address. please advise is this what you call resolving a matter?

lucilleheslop L's update23 Oct 2017, 11:46

Reviewer Update

Automobile Association's replyOfficial

26 Oct 2017, 09:36

Dear Ms Minnie

We will get an agent to assist you as soon as possible.

Please accept our apologies for the frustration and inconvenience caused.

Kind Regards

The AA

Automobile Association's reply26 Oct 2017, 09:36

Official

Dear Ms Minnie

We will get an agent to assist you as soon as possible.

Please accept our apologies for the frustration and inconvenience caused.

Kind Regards

The AA

lucilleheslop L's updateReviewer Update

27 Oct 2017, 07:45

Good day please note no damn agent of yours has yet to blady call me, also note I will have to take this further as your first agent called me and I asked for this to be cancelled and no amount be deducted further. I just damn checked my account and again AA damn deducted from my account. now I will take it further because you have no permission to deduct from my account, you come on hello peter promising to call me yet no one has called me the second time around.

lucilleheslop L's update27 Oct 2017, 07:45

Reviewer Update

lucilleheslop L's updateReviewer Update

23 Nov 2017, 12:26

and up till today, no one has contacted me. if an amount goes of this month I will be going the legal route because this is ridiculous

lucilleheslop L's update23 Nov 2017, 12:26

Reviewer Update

and up till today, no one has contacted me. if an amount goes of this month I will be going the legal route because this is ridiculous