Shocking service - membership reneweal

On 28 December 2018 I visited the AA Travel Experience shop at Musgrave Centre, Durban to renew my membership and have a monthly debit order set up. As my renewal was due on 1 December and I was therefore late in renewing it, I paid cash for December and January and was advised that a debit order would be put in place effective February. It, however, came to my attention that no amount was being deducted from my bank account which clearly indicated that the requested debit order had not been set up. I once again visited the AA Travel Experience shop at Musgrave Centre on 13 April to query this and was assured that it would be attended to on the following Monday as the lady dealing with these matters was not in the office, being a Saturday. On 3 May 2019 a debit order in the amount of R729, being the full membership fee, was deducted from my account, this despite my request to have a monthly debit order set up. On 2 June 2019 I noticed that an amount of R81 had been deducted from my bank account, this on top of the R729 already having been deducted on 2 May !!! It goes without saying that I am extremely disappointed and annoyed with the level of service received from your organization. Please ensure that BOTH debit orders are cancelled and that I am refunded for the amounts due to me as a matter of urgency. My membership no. is ********** 45.