MM
Mmule M

1 reviews | Active since Jul 2011

30 Mar 2015, 07:44

Roadside Assistance

I had a problem with my car which is a rent to own from Vitala cars. The problem seem to have been the clutch plate and that meant that the car had to be towed to the nearest Toyota garage. I was stuck in the middle of nowhere with no shop, houses or people walking by except for motorists passing by. <br> <br> I called for Roadside Assistance and all I got was call after call for a good over three hours before I finally got assistance. I am still trying to recover from this as I felt anything could have happened to me during that time. I fail to understand why this took so long as I was about 30 tot 40 km away from Rustenburg and also 40km away from Krugersdorp.<br> <br> I am shocked at the quality I got from AA as well as the police in the area who were called tot provide security. They called me to find out where I was and that was the last I heard from them. I am shocked to my bones and wonder where this country is going! And honestly I did not expect much from the Police, I have never been to the police, no matter where in SA, and got help. So I have given up on them a long time ago.<br> <br> What bothered me is the response from AA, fortunately Vital is their customer not me but I know now. <div><br></div><div><em>(Supplier name changed from Aa Insurance to Automobile Association by Hellopeter.com)</em></div>

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Replies (1)
Automobile Association
Automobile Association's reply05 May 2015, 15:48
Official
Hello Mmule2312,

Thank you for sharing your feedback.

We regret to learn of your experience and will investigate this matter at the soonest.

We will be in contact with you shortly.

Sincerely

AA Service Recovery Team