Repudiation of claim based on assumptions

Policy number :AWE13628

To whom it may concern, This claim was declined based on the fact that electrical wiring is not covered. This in my opinion is not in fact the case. I have been without a vehicle for almost a month due to the ECU fault and have been sent back and forth to your preferred testing company "Auto ECU" . The final report that they provided stated that it was caused by a power surge between wiring the injectors and the ECU. This i feel is an inaccurate conclusion as I have taken the vehicle for a second opinion and there is absolutely nothing wrong with the wiring. I have purchased a new ECU now and it has been fitted by an RMI approved dealer with absolutely no issue. The wiring has been checked and surely if the wiring was a problem the same would have happened when they plugged in the new ECU. I would like this claim to be looked at again as I feel that it was unfairly repudiated. Auto ECU based the conclusion on an assumption because the ECU no longer works. They could neither confirm nor deny that wiring was the issue and what they provided is a potential cause and not in fact the real reason for the faulty ECU. I followed your protocol as requested and provided every single bit of information you wanted only to be given a 2 minute phonecall where the agent was neither knowledgeable nor competent in terms of my submissions. In fact, i was first told that it was water damage???? When questioned I was told that he made a mistake and was looking at the incorrect file.. Based on the conversations with the call centre and reviews of your services online, I am led to believe that the AA Warranty never had any intention of paying out for this claim. Donovan