Repeated unprofessional behaviour

On 17th Sept from 13:30 I had to wait 2.5 hours for a technician to come to jump start my car. Terrible communication and excuses (very busy at the moment) from the Call centre trying to give me the brush off.<br> <br> Later the same day I had to call for a new battery. Again no follow-up call to advise me when the technician would come. Explanation